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Fit: 3.0 of 5 |
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Finish: 0.5 of 5 |
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Function: 1.5 of 5 |
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Performance: 1.7 of 5 |
| | | Not happy yetMX Series : Ford F150
August 28, 2015 Posted by: Rex
I recently purchased an A.R.E. Truck Cap, series MX for my Ford F 150. After waiting a month, my cap was installed, but the slider/drop down back window would not close because it was not aligned properly with the frame, and a carpet seam underneath the window was poorly matched (you could see fiberglass where the two pieces of carpet were suppose to match up seamlessly.) Fortunately, the dealer was able to adjust the window, but my long awaited cap is now in transit somewhere back to the factory for repair. The dealer has told me it will probably take another month to get back! I reached out to A.R.E. via their customer relations web page link, received an acknowledgement that my email was received and a promise that someone would get back to me. It is now over a week later and no one has called or emailed me. I also emailed pictures of the bad seam and have heard nothing back from ARE after that either. I don't understand how this carpet seam could have been overlooked by the installer, let alone pass any type of product inspection prior to shipping. The title of this review is "Not happy yet" in the hope that when my cap is returned it is repaired properly and looks the way it should have in the beginning.
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