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Fit: 0.5 of 5 |
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Finish: 0.5 of 5 |
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Function: 0.5 of 5 |
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Performance: 0.5 of 5 |
| | | Terrible Design and customer serviceMX Series : Toyota Tacoma
April 06, 2019 Posted by: Noah
I had high hopes, both with Camp Out and A.R.E. I'm very disappointed with my experience here at Camp Out. I ordered an A.R.E. MX series cap in January for my Tacoma.
It took over 5 weeks for it to arrive and be installed...at least I thought. I arrived to my appointment to find out someone had called in sick and the one guy working was therefore swamped. So, it took almost 3 hours. After the wait, I was told that the "door skirt" was not sent with the cap and would have to be shipped. When I got home I also realized that the cap was sent with a Fixed window rather than the Front sliding window that I'd ordered and paid for. 3 more weeks go by and according to Camp Out the front sliding window and door skirt finally arrived. I show up at Camp Out to have them installed, they still seem understaffed, cranky and disorganized. Come to find out the door skirt still hasn't arrived. You'd think they would have actually checked the packages before calling me, scheduling the appt and having me drive all the way in. Another week later and the door skirt arrives. I go in a 3rd time to have the door skirt installed which I thought would make the cap look finished and also dirt/dust and rain free - it does not. There are large holes on both sides of the door where rain, dust/dirt (it's vegas) flow freely into the pick up bed area. I've had a pick-up with a cap before and did not experience these issues. I'm not sure if this is an error in installation or what, but, at almost $3,000 - having a cap over my bed that is neither rain proof or dust/dirt proof is ridiculous. So, 10 weeks after ordering this cap - I've got a pretty terrible end product.
My advice, go elsewhere and research another brand... anything but A.R.E or Camp Out. Pictures and review posted on Yelp.
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