Product Reviews : A.R.E. Truck Caps and Tonneau Covers

This is the 5th cover that I have purchased in 20 years. I have always recommended these as the quality of the finished product has always been second to none. Until now! This cover arrived without the trim on the underside of the cap. The finish on the underside is rough, looks incomplete and could possibly cause someone to get cut if they ran their fingers along the unfinished edge. I doubt that safety was considered when the decision to discontinue the trim was had. When I talked to my dealer, I was informed that it is no longer installed on the covers. The dealer also told me that they had talked to ARE about this and recommended I call customer service because they have no control over what the factory does. My dealer incidentally is great & I recommend them to everyone I can.When I called ARE , the customer service representative informed me that the trim was no longer available and the problem was between myself & my dealer and I needed to take it up with them. She was much less than friendly and she didn't help me at all. I really hope this is an isolated incident and is not the true culture of ARE. It still shows the trim on the ARE mobile website as of December 21, 2019 @ 9:47 AM, so you really need to update your website.. I realize that the trim was discontinued to save money, but the quality of a once stellar product suffered. I would gladly have paid for the difference in cost. MERRY CHRISTMAS.